This website (the "Site") is owned and operated by
FoodMama Company. Your access to, use of, placing of an order, linking to the
Site, use of software or downloading software on the Site (collectively, your
"Access") is conditional upon your acceptance and compliance with the
terms, conditions, notices and disclaimers contained on this page and elsewhere
Use, exit this Site.
Your Access to the Site constitutes your agreement to be bound by
time without notice and you should periodically refer to them on this page and
elsewhere on this site.
("Site"), and by accessing this Site and/or placing an order you
agree to be bound by the terms and conditions set out below.
as a consumer.
"You", "Your", “User” and “Users” means the
person using this Site to order food, drinks and services are subject to these
"FoodMama Company. ", "We", "Us", or
FoodMama Company Registered in Nigeria
1. Our Services
The purpose of this Site is to provide a simple, convenient and
cost-effective service for our valued consumers to enjoy food in
the relaxed ambience of our restaurant or delivered straight to the home/office.
Interactive menus allow customers to build and submit orders at the click of a
Access to our Site can be restricted, removed, blocked or
otherwise prevented at our sole discretion and without prior notice to you.
We commit to good standard of food preparation from our kitchen;
however, FoodMama company is not liable for inappropriate storage/use of food
or alleged cases of food poisoning.
All pictures used in our APP are for illustrative purposes only
and may be different to the actual produce.
We regret that FoodMama company accepts no liability for, and is
unable to offer refunds or compensation, based on inappropriate storage/use of
food or alleged cases of food poisoning.
2. Placing an
After you submit an order to us, we will accept your order and
tell you what the time of delivery would be. Once you accept our offer and you
have paid for your order confirmation will be sent to you. Our rider will then
ride to your door with smiles.
We require a valid mobile phone number and a working email address
from You as all communication regarding your order will be sent via email or
SMS. You agree to take particular care when entering your phone number and
email address and warrant that the information you supply is accurate.
Incorrect personal details may lead to problems or delays in delivery. Neither
FoodMama company nor our employees are liable to refund or replace your order
if we are unable to contact you.
Once you accept your order confirmation, this constitutes an
agreement between you and FoodMama company.
If You suffer from any allergies or intolerances, it is your sole
responsibility to inform us when you are placing your order.
You can track the progress of your orders by viewing their Order
Status on our App.
When we accept your order, you will receive a push notification
with an estimated time of delivery. You will receive another push notification
to inform you that your order has been picked up and is on its way for
delivery. Most of our order are delivered within a time frame between 20 and 75
minutes depending on the actual order. In case that your order is delayed you
will receive a push notification stating reason and new delivery time.
FoodMama company will do everything we can to meet the delivery
time estimated, however delivery times may be affected by factors beyond our
control and therefore cannot be guaranteed. We will inform you if we become
aware of an unexpected delay.
All questions regarding food shown on this Site should be directed
to the email@example.com.
FoodMama company shall not be held liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
4. Price and
All prices are subject to change and all food, drinks and services
are subject to availability.
All prices are inclusive of VAT.
FoodMama company accepts no liability for any losses, costs,
damages, charges, or expenses arising out of incorrectly stated information.
FoodMama company have discretion to remove or alter special offers
or discounts at any time without prior notice to You. FoodMama company accepts
no liability for any loss you suffer as a consequence of removing or altering a
special offer or discount and is unable to provide compensation.
Payment can be made through the Site using credit or debit card.
You have the right to cancel an order up to the point you have
accepted the confirmed order and delivery time by us and been taken to our
payment page. There is no cancellation possible after you have paid the order.
While every effort is made to ensure that accurate pricing and
descriptions are maintained, we reserve the right to cancel any order that is
based on inaccurate information.
FoodMama company reserve the right to cancel any order before or
after acceptance. In the event that, We, decide to cancel your order we
will inform you by SMS (or Push Notification, for App users). If You were
signed in, to a Gold member account at the time you place your order and you
paid online, you may re-use the funds for your subsequent order. If you chose
not to re-use the funds within the same day, if there are funds remaining after
you re-ordered or if you were signed in as a guest, the funds will be refunded
to you. Refunds can take between 3-5 working days, or longer, depending on your
card issuer or bank.
Any orders placed after your access to our Site has been restricted,
will be automatically cancelled, and refunded. Refunds can take between 3-5
working days, or longer, depending on your card issuer or bank.
Once you receive your order, if you are unhappy with it for any
reason you should contact Us in the first instance to attempt to achieve a
FoodMama company are unable to expedite the refund process beyond
the timeframes stated above.
Disclaimers and Limitation of Liability
To the extent permitted by law, FoodMama company provides this
Site and content on an "as-is" and "as available" basis and
we make no representation or warranty of any kind, express or implied,
regarding the content or availability of this Site, or that it will be timely
or error-free, that defects will be corrected, or that the Site or server that
makes it available are free of viruses or other harmful components.
Subject to the previous paragraph, neither FoodMama company nor
FoodMama company directors, officers, agents, employees or contractors shall
have any liability for any direct, indirect, special or consequential losses or
damages (including without limitation, damages for loss of business or loss of
profits), arising in contract, tort or otherwise from the use or inability to
use this Site.
We will make every effort to ensure all information displayed on
Site and in our apps is accurate at all times however we are unable to
guarantee all information is correct, up to date or complete.
Data transmission over the internet is secure. We take steps to
ensure security however you agree that submission of your data is at your own
Nothing in these terms shall exclude or limits liability for death
or personal injury resulting from our negligence or that of our agents or
You may not print, copy, reproduce, download, republish,
broadcast, transmit, display, modify or re-use the materials from this Site for
anything other than personal, non-commercial use, including in particular any
purpose which publicly re-sells or re-uses the materials, without the prior
written consent of the copyright holder.
All copyright, trademarks and other intellectual property rights
in this Site and its content (including without limitation the Site design,
text, graphics, logos, icons, images and all software, databases and source
code connected with the Site) are owned by or licensed to FoodMama company or
otherwise used by FoodMama company as permitted by law.
FoodMama Company and the FoodMama company logo are trademarks of
You must indemnify and hold harmless FoodMama company, its
directors, officers, employees, agents, vendors, advertisers, partners and
suppliers and keep them indemnified against all loss, actions, proceedings,
costs, expenses (including legal fees), claims and damages arising from your
this Site or your violation of any law or your violation of the rights of any
This Site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed, and we reserve the right to alter or withdraw the service at any time.
By using this Site, you warrant that any personal information
provided by you is true, accurate, current, and complete in all respects and
that you will notify us immediately of any changes to your personal information
by updating your member profile on the Site. If you wish you may contact our
customer service line and ask us to update your details.
You agree not to impersonate any other person or entity or to use
a false name or a name that you are not authorised to use.
To use our service, you must be over 18 years of age.
You are not allowed to register multiple memberships for use by
the same person. Violation of this clause may result in termination of your
access to our site.
User’s passwords should be kept confidential at all times and must
not be shared or disclosed to anyone. You are responsible for all activities
and orders that occur or are submitted through your account. If you know or
suspect that someone has knowledge of your password, then you should contact us
by writing us by email firstname.lastname@example.org immediately.
You may not use the Site for any unlawful or unauthorised purpose,
including without limitation:
* Distributing any unlawful, libellous, abusive,
threatening, harmful, obscene, or otherwise objectionable material
* Transmitting material that constitutes a criminal offence,
results in civil liability, or otherwise breaches any laws, regulations, or
codes of practice.
* Interfering with any other persons use or enjoyment
of the Site.
* Damaging, disabling, or impairing the operation of
this Site or attempting to gain unauthorised access to this Site or to networks
connected to it, through hacking, spoofing or other such similar means.
11. Feedback and
We do not solicit nor wish to receive any confidential or
proprietary information from you. Nor do we wish to receive any creative
materials, ideas or suggestions other than those we specifically request.
If you do send to us by email or otherwise, any communication or
material, you represent and warrant that the information and material is
original to you, and you will be deemed to have granted us a perpetual,
world-wide, royalty-free license to use such communications or material in any
way we see fit and we will be free to use any such material or information
contained in communications you send for any purpose whatsoever.
The ratings contained on this Site are for informational purposes
only and do not constitute advice. Nor should you rely on ratings to make (or
refrain from making) or take (or refrain from taking) any action. Ratings are
the opinions of customers who have ordered through the Site, and any
statements, advice or opinions made by such customers are those of such
12. Special Discounts
Rates of discount may change without notice, and the offer may be
withdrawn by FoodMama company without prior notice and with immediate effect.
In such circumstances, all remaining discounts will be void and no compensation
will be due.
The offer is available to FoodMama company Gold member accounts only
and can only be claimed by ordering through FoodMama company. One special
Discount may be used per order, and the offer is non-exchangeable. The Special
Discount offer may not be combined with any other promotional rate offer.
Additionally, the Special Discount offer may not be available with certain
items on our menu - typically, but not limited to the normal "specials
offers" (also sometimes referred to as "meal deals") which can
be ordered from our website/App.
Customers of our Site have the opportunity to collect Loyalty
Points when ordering from our site/App.
Loyalty Points are earned when an order is placed with on our
Site/App and the order is Accepted and delivered to you.
For each ₦1000/USD10
you spend you will get 1 Loyalty point Once you have collected a total of
minimum 100 points, you are able to redeem these Loyalty points off your next
invoice or you can continue to save the point for a later date.
Rates of discount may change without notice, and the offer may be
withdrawn from the whole of the Site without prior notice and with immediate
Loyalty points have no cash value. The offer is non-exchangeable
14. Terms and
Conditions for FoodMama company promotions
Winners will be responsible for ensuring they
are able to accept the prize, as set out and in accordance with these terms and
Failure to claim a gift, prize or other
promotional item by the time or in the manner specified for the particular
promotion (or if no time is specified, within 28 days from the promotion
closing date) will make any claim invalid and FoodMama company may re-allocate
the prize. No responsibility is accepted for entries damaged, lost or misplaced
and proof of posting will not be accepted as proof of delivery.
Competitions and promotions are open to
individual residents of Nigeria aged 18 or over, except employees of
FoodMama company, their associated, affiliated or subsidiary companies, and
their families, agents, or anyone connected with this competition.
Winners are selected at random, unless stated
Completion and submission of an online
competition entry form will be deemed acceptance of these terms and conditions.
The promoter reserves the right at any time to
cancel, modify or supersede the competition (including altering prizes) if, at
its sole discretion, a competition is not able to be conducted as specified.
The promoter reserves the right to substitute a prize of equal value in the
event that circumstances beyond its control make this unavoidable.
terms and conditions are governed by the laws of Nigeria and are subject to the
exclusive jurisdiction of the English courts.
All standard terms & conditions apply
We reserve the right to decline a new registration, terminate your
right to link to the Site, remove you as a user of this Site, and/or prevent
be a risk of liability or loss to us, we may take any action deemed necessary
to prevent such a liability or loss from occurring.
If we terminate your right to link to the Site, you must cease
linking to the Site immediately. Any person who holds a suspended or terminated
membership must not order from or re-join this Site without our prior written
consent. We reserve the right to assign or sub-contract any or all our rights
and obligations under these terms.
Please note that we have the ability to trace your IP address, and
if necessary, contact your ISP in the event of a suspected breach of these
any reason unenforceable, then that provision shall be deemed severable from
No waiver by us shall be construed as a waiver of any preceding or
succeeding breach of any provision.
17. Governing Law
Site shall be governed by the local law where the company is domiciled, and any
dispute shall be resolved exclusively in the courts of the country of domicile.
aspect of our service, please Contact us by email email@example.com